At Hartigan we recognise that each project is different and requires an individual approach.  The object and emphasis on every project is to engineer a solution which achieves the clients brief while being cost effective.  Our clients benefit from our comprehensive services. We take the projects from initial concept through design, detailing, to completion. With our dedicated personal service and high level of engineering skills, along with access to specialist consultants ensure that our clients’ desires are achieved and regularly exceeded.

For 40 years our dedicated employees have been offering a unique skill-set combining an understanding of traditional building techniques and materials, with access to state-of-the-art technology. We engage high calibre, highly qualified personnel; invest in training and maintain up-to-date computer systems to aid design, modelling, drafting and communications.

We have a broad client base with clients from both the private and public sector.  We have participated in some of the largest and most prestigious projects on the island, public buildings, utility providers, infrastructure, social housing, schools, sports facilities, commercial developments, welfare, hospitality, and private residences. We also provide a personal and professional service to smaller domestic projects undertaking new build, extensions, remedial works, modifications and works to historic structures.  Whatever the project, whatever the size; we have the team who can deliver with professionalism and integrity to bring your vision to fruition.

We strive to provide a high level of quality and efficiency and have completed an extensive quality assurance programme in which we developed an ISO9001 system which was certified by the British Assessment Bureau (BAB) in early 2019.  This assessment shows that we meet all of the requirements of the ISO9001 system.  Due to the certification provided by BAB we are able to show the UKAS crown as a further example of the quality system.

We also take our business and client security seriously and have obtained certification for a Cyber Essential approved company.  This certification shows that our systems are extremely robust in relation to cyber security.  As part of the preparation for this and for the continual accreditation all Hartigan staff undergo regular cyber security training provided by a third party.


Customer Compliment & Complaint Policy

Hartigan are committed to offering the best quality services to our customers, and always welcome client’s feedback, which supports our effort to improve.

All compliments are recorded by the Company Secretary and conveyed to relevant employees, where an opportunity is taken to share the feedback with the wider team, for motivation and to demonstrate how we have delivered an excelled service. If you would like to provide any feedback, please email us at admin@hartigan.co.uk.

It is important to us that all customer complaints, either written or verbal, are resolved in a professional manner that ensures customer satisfaction and supports our continuous improvement. We ensure the handling of customer complaints is undertaken in a clear, consistent confidential and fair manner.

A complaint is any verbal or written expression of dissatisfaction about the provision or failure to provide services. Written complaints should be emailed to admin@hartigan.co.uk, complaints obtained in person or via telephone will be noted down and an email or letter will be issued to the complainant, recording the complaint and the steps which will be taken in resolving the issues.

All complaints are logged by the Company Secretary in accordance with our Quality Management System and considered by the Management Team as soon after receipt of the complaint as practically possible. The complaint will be assigned to an appropriate member of staff for investigation.

When resolving complaints, we ensure that:

  • All concerns are given due consideration
  • All complaints are thoroughly investigated
  • Response is provided in a timely manner
  • Complaints are resolved to the complainant’s satisfaction wherever possible
  • The review is documented
  • The complaint is provided with the outcome of the investigation in writing

All complaints are considered by the Management Team as soon after receipt of the complaint as practically possible and, if necessary, assigned to an engineer to investigate.

All complaints are considered during the Quality Team meetings, to establish ways to mitigate recurrence.

Complaint Relating to SER Certification

Hartigan is an SER Approved Body under the Building Bye-Laws (Jersey) 2007 and we undertake the appropriate SER certifications of our design. If a complaint is made, relating to the design and/or certification process, and it cannot be resolved by Hartigan, the complainant should contact SER directly via Complaints and Appeals Procedures | Structural Engineers Registration Ltd (ser-ltd.com)

This policy is reviewed by the Management on regular basis.

Colin Tadier
I Eng, MICE, AMIStructE, MSc (Bldg Cons)
Managing Director
November 2021